Refund Policy
1. Introduction At Swee, we strive to ensure a seamless and satisfactory experience for our users, including those who make purchases through our platform. This Refund Policy outlines the terms and conditions under which refunds may be requested and granted for payments made on our app. By making a payment on our platform, you agree to these terms.
2. Eligibility for Refunds Refunds will only be issued under the following circumstances:
Technical Errors: Payments made due to technical errors or duplicate charges.
Unauthorized Transactions: Payments made without the account holder’s consent and verified as unauthorized.
Service Non-Delivery: Failure to deliver the purchased service or product as described within the expected time frame.
Subscription Cancellation: For subscription-based services, if the user cancels within the applicable refund window (if specified).
Refund requests for dissatisfaction with services or products without a clear breach of these criteria may not be eligible.
3. Refund Request Process To request a refund, users must follow these steps:
Submit a refund request through [link to refund request portal or customer support contact].
Provide the following details:
User account details (e.g., email, username).
Transaction ID or receipt.
Reason for the refund request, including any supporting documentation or evidence.
Refund requests must be submitted within 3 days of the transaction date. Late requests may not be considered.
4. Evaluation and Decision
Refund requests will be reviewed by our customer support team within 10 business days.
If additional information is required, the user will be notified. Failure to respond to information requests within 10 days may result in a denial of the refund request.
Refunds will be issued at Swee’s sole discretion and based on compliance with this policy.
5. Refund Method and Timeline
Approved refunds will be processed using the original payment method.
Refunds may take up to 10 business days to reflect in the user’s account, depending on the payment processor or financial institution.
6. Non-Refundable Payments The following types of payments are non-refundable:
Payments for services or products successfully delivered and consumed by the user.
Charges resulting from violations of our [Terms of Service] or [Community Guidelines].
Certain promotional or discounted offers clearly marked as “non-refundable.”
7. Compliance with Local Laws This Refund Policy is subject to applicable laws and regulations. In jurisdictions with mandatory refund rights, Swee will comply with the requirements of those laws.
8. Updates to the Refund Policy Swee reserves the right to amend this Refund Policy at any time. Changes will be effective upon posting. Continued use of our services after updates constitutes acceptance of the revised policy.
Effective date: August 31, 2024
Last updated